Reference

What You Agree To When You Use pulatoto

These legal conditions govern your account, your wallet transactions through DANA, OVO, or GoPay, and your access to our lobby — all subject to local law and eligible regions in Indonesia.

Account eligibility conditionsDANA, OVO, GoPay wallet scopeData handling and retentionJurisdiction-dependent accessContact paths for legal queries
pulatoto What You Agree To When You Use pulatoto
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Protect Your Account

Security practices on pulatoto are built around your account and your wallet. We use SSL encryption on every page, including the deposit flow for DANA, OVO, and GoPay. Account access requires OTP verification at login, and any change to your withdrawal wallet triggers an additional identity check before the update takes effect.

Cookie and Session Data

We use session cookies to keep your lobby state active and preference cookies to remember your wallet choice. You can adjust cookie settings from the account preferences screen.

Data Retention Schedule

Transaction records linked to DANA, OVO, or GoPay deposits are retained for the period required under applicable financial record-keeping rules. You can request a copy from account settings.

Account Security Practices

Every login is protected by OTP verification sent to your registered mobile number. Changing your linked wallet — from GoPay to OVO, for example — requires a secondary confirmation step.

How to Request Changes

To update personal data, withdraw consent, or request data deletion, submit a written request through the policy email channel. We acknowledge requests within the timeframe stated in the full terms.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a specific legal question — about your data, your account terms, or a wallet transaction dispute involving DANA, OVO, or GoPay — you can reach our policy team directly through the channels below. We handle legal queries separately from general account support so your concern gets to the right desk without delay.

Policy Email Send your legal question to our dedicated policy address. Include your account ID and the specific section of the terms you are asking about so we can respond accurately.
Live Chat Support Open the live chat from your account dashboard. For legal topics, type 'policy query' at the start of your message so the agent routes it to the correct team.
Account Help Centre The Help Centre inside your account settings contains the current full terms document, wallet-use conditions for DANA, OVO, GoPay, and the data retention schedule.

Common Legal Questions About Your Account and Data

These questions cover what real account holders ask when they read through the legal terms — from wallet data rights to account suspension conditions and how to raise a formal concern.

No. Wallet identifiers tied to DANA, OVO, or GoPay are retained only for the period required by applicable financial rules. You can request details of the exact retention period through the policy email.

Access depends on the law in your specific region at the time you connect. We do not confirm legality on your behalf — you are responsible for checking that access is permitted where you are located.

Your transaction records and account data are retained for the legally required period even after suspension. The full retention schedule is in the terms document inside your account dashboard.

Send a written request through the policy email channel with your account ID. We will acknowledge your request and respond within the timeframe stated in the current terms document.

Open a live chat, type 'policy query' at the start, and it will route to the policy team. For formal disputes, the process set out in the full terms document applies and takes precedence.

We reserve the right to update terms when required. We notify you via your registered contact details before changes take effect. Continuing to use the account after notification means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.