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How pulatoto Handles Your Personal Information

Your privacy is a real operational commitment here — not a checkbox. This page explains exactly what data we collect when you create an account, fund it via DANA, OVO, or GoPay, and move through the lobby, and what rights you hold over that…

Account Data ProtectedDANA, OVO, GoPay Transaction PrivacyYour Right to Access & DeleteSSL-Secured Data Handling
pulatoto How pulatoto Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your data, want to request a copy of what we hold, or need to correct something, our support team handles privacy requests directly. Send your request through the channel that works best for you — we aim to respond within the timeframe required under applicable law, and we will confirm receipt when your request lands with us.

Team online

Live Chat Support

Start a live chat session from the account menu. Mention that your query is a privacy request so it routes to the right team without delay.

Email Privacy Request

Send your request to our support address with your registered account email in the subject line. Include what data you want to access, correct, or remove.

Account Settings Panel

Some data, like your contact details and payment method preferences, can be updated directly inside your account settings without contacting support.

HOW WE PROTECT DATA

Data Handling, Cookies, Retention and Security

We apply SSL encryption across every page of the lobby, including the checkout flow when you confirm a DANA, OVO, or GoPay deposit. Your account password is stored as a salted hash — we cannot see it in plain text, and neither can our support team. When you log in, an OTP is sent to your registered contact to verify it is really you. That step applies every time a new device connects to your account.

Retention Policy We keep your transaction records for as long as required by applicable law. When the retention period ends, data is deleted or anonymised — not archived indefinitely in readable form.
Cookie Controls Our cookie banner lets you accept or decline non-essential cookies on your first visit. Functional cookies needed for your session — like keeping you logged in — cannot be turned off without ending the session.
Account Security Steps After three failed login attempts, your account is temporarily locked and you receive a notification. Unlocking requires OTP verification from your registered contact.
Data Access Requests You have the right to request a copy of the personal data we hold on your account. We will provide it in a readable format within the timeframe local law requires.

Your Rights and Our Data Practices Explained

These are the questions we hear most often about privacy, data access, and account security. If something is not covered here, reach out through the support channels listed on this page.

We collect your name, contact details, and the payment method you link — DANA, OVO, or GoPay. Device data and login timestamps are also recorded to protect your account from unauthorised access.

Yes. Submit a data access request through live chat or email with your registered account details. We will compile your account data and send it within the timeframe applicable law requires.

We store wallet transaction references and amounts to verify your balance and confirm payment status. We do not store your full wallet credentials — only the reference needed to match the transaction to your account.

You can request account closure and data deletion via our support team. We will process the deletion and retain only what applicable law requires us to keep — typically transaction records for a defined legal period.

Only where necessary: your chosen payment processor (DANA, OVO, GoPay) receives what is needed to process your transaction. We do not sell personal data. Legal obligations may require limited disclosure to authorities.

Most contact details can be changed directly in your account settings. For payment method changes, go to the wallet section, remove the old entry, and add the new one — an OTP step confirms the change is authorised.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.